Revive Policies
In order to conduct business at the highest level of professionalism and ethics, Revive is committed to a number of policies and procedures that support the operations that allow us to create excellent customer experiences.
Pricing
Base pricing includes, but is not limited to: time, product, and Professional Hair Designer's level of expertise, experience and education. Pricing is subject to increase if additional time, product, and/or expertise is needed to best accommodate guest needs. Please, contact your stylist with any questions or concerns.
Cancellations
The time and date a guest selects is specifically reserved for that guest. If for any reason it is necessary for the guest to cancel or reschedule an appointment, a 24 hour notice is required in order to avoid being charged the full amount of the service(s).
Party bookings are allowed up to
4 weeks to cancel without penalty, after that time-frame, there is a $50.00 cancellation and administrative fee.
($50.00 non-refundable deposit is required at the time of booking)
Tardiness & No Show
If the client is late for their scheduled appointment, the remaining time of their session will be honored. If the schedule permits then some accommodation may be possible. One "No Show" will be granted per guest. After first "No Show" has been redeemed the guest will be asked to pay outstanding balance before returning for a service.
Hygiene
Both guests and staff at Revive Day Spa are required to follow proper hygiene etiquette.
Due to health and safety regulations, we reserve the right to refuse treatment due to improper hygiene.
Returns & Satisfaction
Return Policy
If for any reason a purchase does not deliver complete satisfaction, the purchase may be exchanged for
another product and/or service as in-store credit, within 14 days of initial purchase.
The receipt and all original components must accompany all returns.
An in-house credit will be issued on all returns supporting our 100% satisfaction guarantee.
Revive Day Spa is dedicated to providing an unparalleled salon and spa experience from start to finish.
We are confident in meeting your product and service needs and will assist you in making recommendations to best serve your needs.
Product must be of equal or lesser value for exchange. Guests are responsible for paying any additional difference in price and sales tax for exchanges of greater value.
Revive Day Spa, is committed to providing solutions to our valued guests through the education and recommendations of professional products and services offered.
Thank you for your continued patronage and loyalty to Revive Day Spa.
We look forward to your next service.
Parties
Payment-
Revive Day Spa requires a 50% non-refundable deposit of the selected party package upon booking. This is payable over the phone or at the spa. Balance is due in full the day of & prior to the start of the party by cash, credit/debit card or money order only.
We do not accept personal checks.
Party dates and times are NOT reserved until Revive receives the party deposit AND signed agreement. Upon receipt of the deposit, Revive will email an acknowledgement form and party contract to complete.
Please understand that inquiring about a party does not hold the party date.
Submit the signed party acknowledgement form and contract within 3 days of the deposit submission. Agreements may be scanned and sent via email or mailed. Any agreement that is emailed needs to have a handwritten signature.
Party Liability-
Revive Day Spa is not responsible for allergic reactions or any other medical reaction stemming from the use of any of the items on the menu in the spa packages, wearing of the costumes, or any activity taking place before,
during, and/or after the party. It is the responsibility of the guest to check with party attendees for specific allergies.